Refund policy

At Fleurel, all flowers are handmade with care and attention to detail. Because of the delicate, handcrafted nature of my work, I am unable to accept returns or offer refunds for a change of mind on any orders, including both ready-to-ship items and made-to-order custom arrangements.

Damaged or Faulty Items

I want you to absolutely love your everlasting blooms. In the rare event that your order arrives damaged or faulty, please email photos of the packaging and items to hello@fleurel.co.nz within 48 hours of delivery.

I will gladly work with you to find the best solution, which may include a complimentary replacement of the damaged stems or a partial refund for the affected components.

Custom & Pre-Orders

All custom commissions, pre-orders, and made-to-order floral arrangements are strictly non-refundable once production has commenced, as materials are cut and prepared specifically to your requirements.

Shipping & Transit

Every Fleurel order is packed with care to ensure your flowers arrive in perfect condition. If your package experiences significant transit damage or delays, please notify me at hello@fleurel.co.nz immediately so I can lodge a claim and resolve the issue with the courier service on your behalf.